Service points
Our service points offer the following:
- information about our services, fares and promotions;
- issuance of Multi cards*;
- sale of Fidélité Program passes;
- sale or reloading of passes;
- loading of e-wallets;
- sale of one-, two- and three-day passes**;
- sale of gift cards;
- sale of bus tickets;
- replacement of lost, stolen or defective Multi cards***;
- issuance or replacement of Transcollines passes.
* Be there at least 30 minutes before closing time.
** Non-personalized cards can be loaded. There is a fee of $2 for every new card.
*** There is a fee of $10 for replacement cards.
Service points Holiday schedule
Consult our calendars:
Hull sector
STO
111 rue Jean-Proulx
Gatineau, QC, J8Z 1T4
Canada
Access to the service point is through the main door at the side of the building.
Business hours
Monday to Friday* : 8:30 a.m. to 5:30 p.m.
Saturday: 10:30 a.m. to 5:00 p.m.
Canevas
425 boul. Saint-Joseph
Gatineau, QC, J8Y 3Z8
Canada
Business hours
Monday to Wednesday: 3:00 to 6:00 p.m.
Thursday to Friday: noon to 6 p.m.
Saturday: 11:00 a.m. to 5:00 p.m.
Aylmer sector
Galeries Aylmer
181 Rue Principale
Gatineau, QC, J9H 6A6
Canada
Business hours
Friday: 12:30 to 7:00 p.m.
Saturday: 10:30 a.m. to 5:00 p.m.
Also open on the first and last day of every month.
Gatineau sector
Station de la Cité
459 boulevard de la Cité
Gatineau, QC, J8T 0C8
Canada
Business hours
Monday to Wednesday*: 7:30 a.m. to 6:00 p.m.
Thursday and Friday: 7:30 a.m. to 8:00 p.m.
Saturday and Sunday: 10:00 a.m. to 5:30 p.m. (Sunday, closed from noon to 1:00 p.m.)
Payment methods
Cash, debit and credit card (Visa and Mastercard) payments accepted