Lost and found items

Valuable items

Have you lost something valuable (cell phone, wallet, passport, laptop, tablet), medical equipment or medication? Contact our Customer Relations ASAP at 819-770-3242.

We’ll need the following information to help you find it: 

• A description of the item
• The bus route number
• The approximate time of day
• Your contact information 

If we find your item, we will contact you. You will be given a claim number, which you will need when to come to pick it up.

Everyday items

All recovered items*, such as books, clothing, sunglasses, keys, electronics, sports equipment, etc. are logged in and generally available by 11 a.m. the following day at our office at 111 rue Jean-Proulx. Before heading over to pick up your item, contact Customer Relations at 819-770-3242.

*For hygiene and safety reasons, perishables and lunch boxes contents are immediately thrown out, but we hold onto recovered lunch boxes.

Seasonal items

If you have lost a seasonal item (gloves, mittens, hat, scarf, umbrella, etc.), simply stop by our office at 111 rue Jean-Proulx to see if it’s been recovered. 

Self-serve bins are located at the entrance. Given the number of lost and found items, no information will be provided by phone.

Non-personalized Multi card (no photo)

If you have lost your non-personalized Multi card, contact Customer Relations at 819-770-3242 to check whether it has been turned in to our office at 111 rue Jean-Proulx. If we do not have it, you should stop by a service point to get a new one.

• If it was linked to your customer file, you can get a new one for $10, and the contents of the former one will be transferred to the new one.
• If it was not linked to a  customer file, you can get a new one, but the contents of the former one cannot be transferred to the new one.