About us
2017-2026 Strategic Plan
“The Future Today” reflects our intent to place customer satisfaction and expectations at the heart and centre of our priorities. This strategic plan defines the major orientations that will enable us to position ourselves as a key player in community development.
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Main goals of the 2017-2026 Strategic Plan
The Société de transport de l'Outaouais 2017-2026 Strategic Plan was adopted by Gatineau Municipal Council at its June 13, 2017 meeting.
Vision for internal and external communications
As we aspire to be recognized as a leader in sustainable mobility, we commit to maintaining clear, regular and dynamic communication with our customers, partners and employees, demonstrating transparency and creating an environment conducive to the exchange and flow of information.
Organization chart
This organization chart shows the Board of Directors, executive and senior management positions. The full organization chart includes management, supervisory, professional, administrative, driver and mechanics positions.
Performance indicators
- customer satisfaction;
- employee engagement;
- efficiency and effectiveness; and
- sustainable mobility.
Satisfaction surveys
Every year since 2008, with the exception of the pandemic years, there has been a survey to assess our customers’ satisfaction with our services. The survey is administered by an external firm, based on a random and representative sample.
Annual reports
May 2, 2024 - PDF (9409.093 Kb)Rapport annuel 2023
November 29, 2023 - PDF (3946.36 Kb)Rapport annuel 2022
May 1, 2021 - PDF (2134.294 Kb)Rapport annuel 2020
May 1, 2021 - PDF (3589.252 Kb)Rapport annuel 2021
May 1, 2020 - PDF (2015.217 Kb)Rapport annuel 2019
June 1, 2019 - PDF (6097.583 Kb)Rapport annuel 2018
June 1, 2018 - PDF (3277.07 Kb)Rapport annuel 2017
May 1, 2017 - PDF (9425.358 Kb)Rapport annuel 2016
Annual budgets
October 26, 2023 - PDF (984.719 Kb)Budget Sommaire 2024
October 1, 2022 - PDF (1105.497 Kb)Budget sommaire 2023
October 1, 2021 - PDF (1119.315 Kb)Budget sommaire 2022
October 1, 2020 - PDF (1175.251 Kb)Budget sommaire 2021
October 1, 2019 - PDF (1371.391 Kb)Budget sommaire 2020
October 1, 2018 - PDF (2378.27 Kb)Budget sommaire 2019
October 1, 2017 - PDF (1185.824 Kb)Budget sommaire 2018
October 1, 2016 - PDF (1183.008 Kb)Budget sommaire 2017