STO on demand

• Service
• Coverage area
• Book a ride
• Schedules, fares and payment options
• Other information and rules

What’s new?

• Setting up a waiting list. If no vehicle is available for the time you request, you can have your name added to a waiting list. If a spot frees up, you will be contacted and given the option of confirming or turning down the reservation.
• A new payment method is now available. In order to ensure greater flexibility and simplicity, you can now pay directly with Apple Pay in the app.
• New sanctions for late cancellations and absences at the pick-up point. A cancellation made less than 60 minutes before the scheduled time will be treated as a late cancellation.
  • After 3 late cancellations or 2 absences within 30 days, you will be sent a notice. 
  • After 5 late cancellations or 3 absences within 30 days, your account will be suspended for 30 days.

Service

• Possibility of sharing rides with other riders heading in the same direction
• People signed up for paratransit are entitled to door-to-door on demand service

Book a ride

Three ways to book:

1. With the STO on demand mobile app:

   • download the STO on demand free app;

       

   • set up your account or open a session;
   • book your ride; and
   • get to the physical or virtual stop (rendez-vous point), 5 minutes ahead of time.

2. Online, through the booking site: stoalademande.sto.ca

3. By calling 819 525-8932* 

   • Available from 6 a.m. to 9 p.m. on weekdays and from 7:30 a.m. to 9 p.m. on weekends.

* Credit card payment is not an option when booking by phone. You will have to pay the driver in cash. To pay by credit card, book your ride through the mobile app or online.

If no vehicle is available for the time you request, you can have your name added to a waiting list. If a spot frees up, you will be contacted and given the option of confirming or turning down the reservation

If you are on the waiting list, you can still confirm a later request, but if you are offered the earlier spot and you accept, you must cancel the other reservation. 

Cancellations

You may cancel a reservation up to 60 minutes before the scheduled time. A cancellation made less than 60 minutes before the scheduled time will be treated as a late cancellation. The following sanctions apply in case of failure to respect these conditions:

• After 3 late cancellations within 30 days, you will be sent a notice.
• After 5 late cancellations within 30 days, your account will be suspended for 30 days.

In case of absence

If you are absent from the pick-up point and have not cancelled your booking, the following sanctions will apply :

• After two absences within 30 days, you will receive a notification.
• After three absences within 30 days, your account will be suspended for 30 days.

Plan a trip through the Transit app

When you plan a trip through the Transit app in the Buckingham and Masson-Angers sectors, the STO on demand service will appear in your trip options. You can book right away because Transit will redirect you to the STO on demand app. 

When you use Transit to book STO on demand to a park-and-ride, the app chooses the best time for your ride according to the next bus’ schedule.

Fares and payment options

Fares

The fare is the same as for the regular service.

Take advantage of fare reductions, free rides and promotions

Student, Senior or ÉCHO: send your 16-dogit Multi card number to stoalademande@sto.ca. Once we have updated your profile, the fare reduction will automatically be applied when you book your trip.

Payment options

Do you have a validated Multi card? The STO on demand service is included! Simply send your 16-digit Multi card number to stoalademande@sto.ca ahead of time.

So you use STO on demand from time to time? Pay for your trips:

• by credit or debit card* when you book online or through the STO on demand app
• with cash ** 
• with a bus ticket.

NOTE: Because the vehicles are not equipped with readers, the e-wallet and 1, 3 and 7-day passes cannot be used for STO on demand.

*Payment by credit or debit card

This option is only available on the STO on demand app and online, on the booking site.

• Pay each booking separately; 
• Add credits to your virtual account, which will be debited to pay for your rides.

**Paying the driver

Choose this option if:

You wish to use cash (exact fare required) or a bus ticket to pay for your ride. 

Because STO on demand vehicles are not equipped with readers, the cash fare is the same as the e-wallet.

If you have a valid STO pass. Be sure to send us your Multi card number ahead of time to stoalademande@sto.ca.

Other information and rules

STO on demand vehicles are accessible and can carry up to five (5) people, including one in a wheelchair. Given that this is a public transit service, you may be paired with other riders travelling in the same direction.

Car seats are not provided. As with taxis, they are not mandatory, but if you wish, you can bring them with you and install them as you wish.

Children under 14 years of age must be accompanied by an adult. Children aged 14 and over may ride on their own.

Guide dogs, service dogs and small pets are permitted on board. Small pets must be kept in a closed crate, in the rider’s lap. They must not make a mess or inconvenience the other riders.

Anything brought on board by a rider must at all times remain with them and under their control. Nothing may be stored in the vehicle’s trunk.

Consult the terms and condition of use of the service. 

Learn more 

By email: STOalademande@sto.ca 

Book your trip : 819-595-8932