Information and services

Updating your file

  • Have you moved?
  • Have any of your phone numbers changed?
  • Have your emergency contacts changed?
  • Has there been any change in your medical condition?
  • Has there been any change in the mobility aids (walker, cane, chair, etc.) you use?

If your answer is “yes” to any of these questions, you may need to update the information in your file.

Please fill out the File update form or print it, and submit it: 

by email:

in person:
STO head office*
111 rue Jean-Proulx
in Hull’s sector 

*Access to the point of service is through the main door at the side of the building.

Business hours
Mondays to Fridays: 8:30 a.m. to 5:30 p.m.
Saturdays: 10 a.m. to 5 p.m.


The paratransit service is available to visitors residing temporarily in Gatineau.

To qualify for this service while visiting the Outaouais, you must be authorized for the paratransit service where you reside.


At least 2 weeks before your first trip, apply for authorization by calling 819 773-2222, option 3.

Once your application has been authorized, you can use the service as a visitor. You will receive a customer number that you can use each time you book a trip.  

To book a trip by phone, call 819 773-2222, option 1.  

Service for Ottawa residents

Ottawa residents authorized to use OC Transpo’s Para-Transpo service can also use the STO’s paratransit service.

The service is based on availability, from the Casino du Lac-Leamy or any other point of origin in Gatineau.

You must book at least one week ahead of your trip, and obtain prior approval. 

The paratransit service user’s guide

This essential tool for paratransit users contains everything you need to know about the service. You can obtain a printed copy from our Customer Relations services services or download a PDF electronic version: