Eligibility and application for paratransit

Eligibility criteria 

Only people with disabilities* that significantly compromise their mobility are eligible for paratransit. Quebec’s paratransit eligibility policy describes the eligibility criteria and the processing of applications. 

A person who meets the following two (2) conditions may be declared eligible: 

  1. *Being a person with a disability, that is to say “a person with a deficiency causing a significant and persistent disability, who is liable to encounter barriers in performing everyday activities”; and 
  2. Having limitations to mobility that justify the use of specialized transportation services. 

Public transit for persons with an intellectual disability

Teaching persons with an intellectual disability to use regular public transit with the APICO.

Learn more here

Only the following disabilities justify the use of paratransit:  

  • inability to walk 400 metres on even ground; 
  • inability to climb a step 35 centimetres high with support, or inability to descend it without support; 
  • inability to make an entire trip using public transit due to extreme exhaustion; 
  • inability to keep track of time or find one’s bearings; 
  • inability to master situations or behaviour that could compromise one’s own safety or that of others; or 
  • inability to communicate orally or through sign language (by itself, this disability does not constitute a criterion for eligibility). 


  • Permanent resident of Gatineau; and 
  • Authorization by the eligibility committee. 


  1. Fill out part 1 of the Paratransit Eligibility application form
  2. Part 2 has to be filled out by a health care or school professional with access to the applicant’s diagnosis. 

Submit the duly completed form:

by email:


by mail:  

Société de transport de l'Outaouais 
Paratransit Service 
111 rue Jean-Proulx 
Gatineau, Quebec J8Z 1T4 

STO head office* 
111 rue Jean-Proulx 
Gatineau, Quebec  J8Z 1T4 

Galeries Aylmer * 
181 rue Principale 
Gatineau, Quebec  J9H 6A6 

Station de la Cité * 
459 boul. de la Cité 
Gatineau, Quebec  J8Z 1T4 

Canevas * 
425 boul. Saint-Joseph 
Gatineau, Quebec  J8Y 3Z8

* Check our business hours


You will receive an answer within 45 days after your duly completed application form has been received.  


If you are found eligible, you will receive a letter confirming your eligibility for public transit and the Paratransit Service user’s Guide.