Grounds for cancellation

Cancellation without penalty

The following cancellation reasons are not subject to penalties. Nevertheless, FIDÉLITÉ Program cancellation requests are subject to the STO's approval.

• Maternity, paternity or parental leave - record of employment REQUIRED
• Death of the program member - declaration of death REQUIRED
• Stopped work (loss of employment or illness) - record of employment or medical certificate REQUIRED

Cancellation without a valid reason with penalty

A cancellation request for invalid reasons before the one-year term has ended will result in cancellation fees equal to the 10% discount you received from the FIDÉLITÉ Program compared with the price of the monthly pass. These fees, which will be deducted from your bank account, will total the discount for each month of your annual pass, including the month of your cancellation request, even if the month has not ended.

A minimum cancellation period of 3 months is required before you can submit an application to re-enrol after a cancellation, except for the following reasons: 

• Maternity, paternity or parental leave – record of employment REQUIRED
• Stopped work (loss of employment or illness) – record of employment or medical certificate REQUIRED

FIDÉLITÉ Program cancellation requests are subject to the STO's approval.