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New Services and System Changes

Rideau Street Closure - Detour changes

Due to roadwork, Rideau street is closed and buses are following a detour.

As of September 7, the Sussex Drive stop will no longer be served. Thus, for customers using routes 22*, 23, 24*, 25*, 26, 27, 29*, 34, 40, 41, 45, 47, 85, 88*, 93, 94*, 95 and 98*, as well as routes 36, 37, 371 and 38 (weekdays before 9 am and on weekends), the last stop to Ottawa will be located on the Mackenzie King Bridge.

For more details, see the Rideau street closure page.

Fall Service

Starting on August 24, customers in the Hôpital de Gatineau neighbourhood and the Du Plateau district will see several changes in the system. 

Resumption of several routes

On April 6, service was reduced due to the significant drop in demand related to COVID-19, and several routes were temporarily discontinued. With the start of summer schedules on June 15, some—but not all—of these have been reintegrated.

Starting on August 24, routes 23, 41 and 56 will be resuming.

Here are all the bus routes that will be in service: 11, 15, 17, 18, 20, 23, 26, 27, 28, 31, 33, 34, 35, 37, 371, 38, 39, 40, 41, 45, 47, 48, 49, 50, 52, 55, 56, 58, 59, 62, 63, 64, 65, 66, 67, 68, 69, 71, 73, 74, 75, 76, 77, 78, 79, 85, 87, 93, 95, 97, 400 and 800. 

Check the timetables in our information tools. 

Please note that routes 22, 24, 25, 29, 54, 88, 94, 98, 100 and 200 are NOT offered this fall.

Service enhancements in the current context

Given the decreased demand and the budget issues related to COVID-19, some service enhancements will have to be postponed and will not be implemented in the fall of 2020. 

Details of enhancements

Aylmer sector

Du Plateau district 

  • Regular service - Route 39
  • Peak service - Routes 23, 25 and 26

Gatineau sector

  • Regular service - Routes 62, 65, and 76

Aylmer sector

Routes 55 and 59 - Accessible service

  • Routes 55 and 59 will be offering a guaranteed accessible service at all times. A service is guaranteed accessible when all trips are provided by buses with an access ramp and most of the bus stops are accessible.

Du Plateau district

Given the residential development in the western portion of Du Plateau, some routes will change in order to increase coverage of this neighbourhood.

Route 23 – Route changes

  • Buses will run on Amsterdam to Vanier instead of on Amérique-Française and Conservatoire.

Route 25 - Route changes

  • Buses will continue on Conservatoire and Amérique-Française to Vanier. In the morning, it will take Des Allumettières and St-Rédempteur instead of Montcalm and Wellington. Please note that route 25 will not be offered this fall.  

Route 26 - Route changes

  • In the morning, buses will run on Des Allumettières and St-Rédempteur, instead of on Montcalm and Wellington.

Route 39 - Route changes

  • For safety reasons, buses will now run in a loop. In the direction of Du Plateau, buses will continue on Du Plateau and Amsterdam, then on Vanier and Amérique-Française, before reversing direction (loop) to the Freeman terminus. On Vanier, buses will only stop on the east side to ensure that riders do not have to cross that busy axis. There will be a brief layover at stop 2800 on Du Plateau to keep the buses on schedule in the direction of Freeman.

Gatineau sector

Service changes in the Hôpital de Gatineau neighbourhood

The expansion of Hôpital de Gatineau and the addition of a faculty of medicine and a university family healthy group will mean more traffic in and around this zone.
Thus, changes will be introduced starting this fall to improve service to the hospital and the other nearby health services.

These changes take into account the comments received from customers through the online public consultation from February 10 to March 1, 2020.

Those changes affect routes 62, 65 and 76, and are intended to: 

  • improve service to Hôpital de Gatineau and the other nearby health services;
  • improve the service by adding trips to routes 62 and 76;
  • offer bus service along arteries that currently have none;
  • create a new link to the De la Cité station; and
  • facilitate access to the Gréber industrial park and other nearby businesses.

Route 62 - route and schedule changes

  • A new link to De la Cité station through montée Paiement instead of Davidson and Nobert (served by route 71).
  • A new route along St-René and Ernest-Gaboury, Nelligan, D'Orléans, Gréber, Du Barry, Pierre-Lafontaine and Sillery, and De la Gappe (previously served by route 65).
  • Three more trips in the direction of the De la Cité station in the morning, and three more trips in the direction of the De la Gappe station in the afternoon to increase frequency to every 30 minutes instead of every 60 minutes.

Route 65 - Route changes

  • A more direct route from the De la Gappe station to Hôpital de Gatineau via De la Gappe and Gréber instead of Nelligan, D'Orléans, Du Barry, Pierre-Lafontaine and De Sillery, which will instead be served by route 62.
  • A more direct route from the De la Cité station to Hôpital de Gatineau via De l'Hôpital, and service within the site. De l'Oasis will be served by route 76.
    Note: There will be no change to route 85.

Route 76 - Route and schedule changes

  • Buses will run along De l'Oasis instead of De la Vérendrye.
  • Direct access to the entrance to the hospital from De la Cité station.
  • Two more trips in the direction of the De la Cité station in the morning and two more in the direction of Labrosse in the afternoon to increase frequency from every 30 minutes to every 20 minutes.

Stay informed. Plan your trips. Consult our information tools.

Several information tools are available to you. Check them regularly to keep track of changes and properly plan your trips.

Our Web page on COVID-19 is regularly updated, and is your best source of information for measures introduced by the STO.

As well, because of the many adjustments, the summer issue of the User's Guide will not be available this year. Our electronic tools are continuously updated and remain the most reliable source of information.

  • Go to m.sto.ca to plan your next trip and get your schedule. For quick access, add the mobile site to the home screen on your smartphone.

Consult and print out the digital schedules for your bus routes in four easy steps!

  1. Go to sto.ca and click on Route Schedules under Plani-bus;
  2. Select your trip date and bus route;
  3. Click on the printer icon;
  4. Consult the digital schedule on your computer screen or mobile device. You can also download or print your schedule. If you want a paper version of your bus route schedule, contact Customer Relations at 819 770-3242 and someone will be pleased to provide you with one.

Important Information

  • See the Fare that is right for you.
  • Get more details on the Multi card: where to get it, how to use it, and where to load it.

Installation of new bus stop signs

This summer, the STO team will proceed to the installation of new bus stop signs throughout the system. The new services and modifications to take effect on August 24 requires the replacement and adding of close to 200 bus stop signs.

Since the information on these signs will apply starting August 24, they will be covered to show only the details of the service in effect until August 23.

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