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Enrol in the FIDÉLITÉ Program

Renewal or cancellation of enrolment due to the COVID-19

What is the FIDÉLITÉ Program?

The FIDÉLITÉ Program is an annual pass purchased by monthly pre-authorized debit payments designed for riders who use our public transit services frequently. It will help you save 10% on the price of a regular monthly pass.

To enrol in the FIDÉLITÉ Program

  1. It is important to submit your enrolment or renewal application prior to the 15th day of a given month so that your pass is valid on the first day of the following month.
  2. Even if you already have a Multi card, you will need a different one (issued at no cost) for your new pass. The new card will be programmed so that your pass is valid on the first day of the month following the first debit. However, you should keep your old card because it is worth $8 and could be useful if you go back to using a regular pass. 
  3. The debits are taken from your bank account on the 25th day of each month or the next business day if the 25th is a holiday.
  4. Each withdrawal corresponds to 90% of the fare in effect for a regular monthly pass, which comes to a 10% saving for you;
  5. When completing the enrolment form, remember to check the box in section 4 to authorize the Société de transport de l'Outaouais (STO) to process debits on the account at your financial institution (pre-authorized debit or PAD).
  6. Once you have completed the form, click "Validate and Print", and sign and date the paper copy of the form.
  7. Write “VOID” on a cheque for the account at your financial institution on which the automatic debits will be processed.
  8. Use one of the four methods below to submit the form and voided cheque: 
      • Mail to the Finance Department at the Société de transport de l'Outaouais (STO), 111 Jean-Proulx, Gatineau, Quebec, J8Z 1T4;
      • Fax to 819 770-5987;
  9. To pick up your new Multi card with your FIDÉLITÉ Program pass, go to the STO service point you selected on the enrolment form. Your card will be ready to be picked up on the last Friday of the month, during regular business hours.

Month

Date of the debit payment

January 2023

Wednesday, December 28, 2022

February 2023

Wednesday,  January 25, 2023

March 2023

Monday, February 27, 2023

April 2023

Monday, March 27, 2023

May 2023

Tuesday, April 25, 2023

June 2023

Thursday, May 25, 2023

July 2023

Tuesday, June 27, 2023

August 2023

Tuesday, July 25, 2023

September 2023

Friday, August 25, 2023

October 2023

Monday, September 25, 2023

November 2023

Wednesday, October 25, 2023

December 2023

Monday, November 27, 2023

January 2024

Wednesday, December 27, 2023

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2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.