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Bus system overview – February 14, 2017

Published : 02-14-2017

The Société de transport de l'Outaouais (STO) is currently in the process of renewing the collective agreement for drivers and maintenance employees. On January 20, the bus drivers and maintenance employees decided to exercise their right to strike.

In this strike situation, the pressure tactics being used are unfortunately resulting in many cancelled trips on different STO bus routes. Daily efforts are being made to provide the best possible service under the circumstances. The STO is trying to minimize the impact on its clientele by maintaining the integrated transportation for students and by keeping lower frequency routes, single trips and trips serving more distant sectors. The STO is making every effort to minimize the impact of cancelled trips by withdrawing trips on the high frequency routes, namely the Rapibus corridor. However, these bus routes could experience a higher volume of passengers than usual.

During the week, riders should check for the tables listing the trips that have been cancelled during the morning and evening peak periods until further notice. If resources become available, everything will be done to provide these trips. Any other additional, unexpected cancellations will be announced by personalized System-Info alerts. This information will also be available at or

Review of the afternoon peak period – Monday, February 13

* 93 trips cancelled in the system.

* 32 buses unavailable due to reported defects.

* Average delay of 11 minutes.

System overview on Tuesday, February 14

Morning peak period:

* 27 trips cancelled in the system.

* 26 buses unavailable due to reported defects.

* Average delay of less than 10 minutes.

Afternoon peak period:

* The STO anticipates a more difficult peak period this afternoon. The STO will unfortunately have to cancel over a hundred trips because of 34 unavailable buses at the beginning of the peak period and of a higher rate of absent bus drivers. Riders are invited to check for the tables listing the cancelled trips for this afternoon. These buses have had minor and major defects reported that are currently being repaired. However, during peak periods, this number may drop as all buses that are made safe and become available are put back into service without delay.

* The STO continues to supplement the operations team with a total of 3 dispatchers on duty at the control centre and 4 inspectors in the system who are providing immediate management on site until further notice.

* Riders should allow themselves more time than usual to complete their trips this week.



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