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Service Points

At the Société de transport de l'Outaouais (STO) service points, you can:

  • Get your Multi pass (arrive at least 30 minutes before closing);
  • Purchase or recharge your pass and E-Wallet on your Multi card;
  • Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
  • Buy bus tickets or the Passe-temps pass;
  • Buy gift cards;
  • Get information about our services, fares and promotions.
  • Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).

To find out more about COVID-19 and public transit, as well as the measures introduced by the STO,
go to Coronavirus (COVID-19)

Wearing a face covering is mandatory in order to access our service points.

Hull sector

STO - Open
111 Jean-Proulx
Gatineau, Québec J8Z 1T4

Aylmer sector

Galeries Aylmer - Open
181 Principale
Gatineau, Quebec J9H 6A6

Business hours


2:30 p.m. to 9 p.m.


10:30 a.m. to 5 p.m.

Also open on the first and last days of each month. Check the complete 2020 calendar (In French only).

Gatineau sector

De la Cité Station - Open
459 de la Cité
Gatineau, Québec J8T 0C8

Sunday July 5, this service point will exceptionally be open from noon to 5:30 p.m.

Business hours (Subject to change)

Monday to Wednesday

7:30 a.m. to 6 p.m.

and Friday

7:30 to 8 p.m.

Saturday and Sunday

10 a.m. to 5:30 p.m.

Service Point - Village Cartier - Open

**Use the IGA entrance only**

425, St-Joseph
Gatineau, Quebec J8Y 3Z8

Business hours

Monday to Wednesday

3 p.m. to 6 p.m.

Thursday and Friday

Noon to 6 p.m.


11 5 p.m.



Check the complete 2020 calendar (In French only).

Recharging Sites and Ticket Retail Outlets

The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.

There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.