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Service Points

At the Société de transport de l'Outaouais (STO) service points, you can:

  • Get your Multi pass (arrive at least 30 minutes before closing);
  • Purchase or recharge your pass and E-Wallet on your Multi card;
  • Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
  • Buy bus tickets or the Passe-temps pass;
  • Buy gift cards;
  • Get information about our services, fares and promotions.
  • Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).

Payment methods

Cash, debit and credit (Visa and Mastercard) payments are accepted.


Aylmer sector

Galeries Aylmer 
181 Principale
Gatineau, Quebec J9H 6A6

Business hours


2:30 p.m. to 9 p.m.


10:30 a.m. to 5 p.m.

Also open on the first and last days of each month. Check the complete 2019 calendar (In French only).

Gatineau sector

De la Cité Station
459 de la Cité
Gatineau, Québec J8T 0C8

Business hours (Subject to change)

Monday to Wednesday

7:30 a.m. to 6 p.m.

and Friday

7:30 to 8 p.m.

and Sunday*

10 a.m. to 5:30 p.m.

*Closed Sunday between noon to 1 p.m.

Hull sector

111 Jean-Proulx
Gatineau, Québec J8Z 1T4

Business hours*

Monday to Friday

8:30 a.m. to 5:30 p.m.


10:30 a.m. to 5 p.m.

The Service Point can be accessed through the main door on the east side of the building.

Service Point - Village Cartier (Use the Nautilus Plus entrance)
425, St-Joseph
Gatineau, Quebec J8Y 3Z8

Business hours

Monday to Wednesday

3 p.m. to 6 p.m.

Thursday and Friday

Noon to 6 p.m.


11 5 p.m.



Some exceptions apply. Check the complete 2019 and 2020 calendar

Recharging Sites and Ticket Retail Outlets

The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.

There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.