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My Good Habits. My Bus.

Customer Relations

Would you like more information about the Société de transport de l'Outaouais (STO)? Our customer relations employees will be happy to answer your questions about:

By telephone

819 770-3242

For the Bell Relay Service, call
1 800 855-0511.

Business hours

Monday to Friday

7 a.m. to 8:30 p.m.

Saturday

8 a.m. to 8 p.m.

Sunday

9:30 a.m. to 8 p.m.

In person

STO Service Point
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Business hours

Monday to Friday

8:30 a.m. to
5:30 p.m.

Saturday

10:30 a.m. to 5 p.m.

Lost and found only

Monday to Friday

8:30 a.m. to 8 p.m.

Saturday

10:30 a.m. to 
7:30 p.m.

Sunday

9:30 a.m to 7:30 p.m.

The Service Point can be accessed through the main door on the east side of the building.

Lost items on STO vehicles

It can take approximately 48 hours from the time that an item is found on a bus until it reaches Customer Relations.
 
To claim a lost item:
For seasonal items (gloves, mittens, hats scarves, umbrellas, etc.) please stop by our offices at 111 Jean-Proulx to check whether your item has been found. “Self-help” bins are set up at the entrance of the Point of Service. Given the sheer volume of items lost and found, no information is provided over the phone. Items are kept for 21 days, and are then handed over to a charitable organization.

For all other items, please contact Client Relations at 819-770-3242 after 11 a.m. If your item was found, you will be given a claim number which you will be required to provide when claiming your item. If it was not found that day, you can contact us again later. Items are kept for approximately two months, and are then handed over to a charitable organization.
 
Given the large number of lunch boxes found on buses and not claimed, we have to discard their contents. This is a matter of hygiene and cleanliness. Thank you for your understanding!


Lost items only

Monday to Friday

 8:30 a.m. to 8 p.m.

 Saturday

 10:30 a.m. to 7:30 p.m.

 Sunday

 9:30 p.m. to 19:30 p.m.

Business hours during the Holiday season

December 22, 27 to 29 and January 2

7:00 a.m. to 8:30 p.m.

December 25 and January 1st

11:00 a.m. to 6:00 p.m.

December 23, 26 and 30

8:00 a.m. to 8:00 p.m.

December 24 and 30

9:30 a.m. to 8:00 p.m.

By mail

Customer Relations
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Contact the Paratransit Service

By telephone

819 773-2222

For the Bell Relay Service, call
1 800 855-0511.

Business hours

Monday to Friday

6 a.m. to 9 p.m.

Saturday, Sunday and holidays

7:30 a.m. to
9 p.m.

Outside business hours, select one of the following options offered by the telephone answering system:

  • “1” if your scheduled transportation is by minibus;
  • “2” if your scheduled transportation is by taxi;
  • “3” if you wish to cancel your transportation for the next morning;
  • “4” if your transportation is 15 to 30 minutes late.

In person

STO Service Point
Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.

Saturday

10:30 a.m. to 5 p.m.

The Service Point can be accessed through the main door on the east side of the building.

By mail

Customer Relations - Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

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Access to Information

The STO is a public body governed by An Act respecting access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). The public therefore has access to STO documents in accordance with the rules set out in this Act. Apart from information of a personal nature, which is also protected by this Act, the majority of STO documents are of a public nature. The documents are therefore accessible to those who ask to see them.

Submit a request

By postal mail

Richard Vézina
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada

By e-mail

richard.vezina@sto.ca

©

2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.