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To make sure that you and other passengers are safe:

  • When several people are waiting at a bus stop, form a line to avoid any incidents;
  • When getting on the bus and during the trip, if you must stand, hold the rail or grab bars;
  • If you feel ill or are in an uncomfortable situation, let the other passengers or the bus driver know.

The Rapibus corridor is exclusively reserved for buses only

We would like to remind you that the Rapibus corridor is bus-only roadway, all other use is prohibited. When you don't obey the signs, Gatineau police can issue a $100 fine plus administrative fees. The purpose is to reinforce the safety of you and our team by enforcing the by-laws and highway safety code.

We remind you:

  • use the sidewalks, the bicycle path along the corridor, or the streets going to your station. Never walk in the corridor.
  • use the pedestrian crossings to cross the corridor. If there is a pedestrian light, wait for the signal and check that you can cross safely.
  • at intersections, obey the traffic lights and check that you can cross safely.
  • at De la Cité station, use the pedestrian walkway to cross the Rapibus lanes safely away from the buses.

At stations

Various measures have been introduced to maximize your safety along the corridor and at the Rapibus stations.

  • Surveillance cameras have been installed at all stations.
  • Adequate lighting has been installed at all Rapibus stations and park-and-ride facilities.
  • At the stations, use the emergency intercoms connected to the Société de transport de l'Outaouais (STO) control centre if you encounter any problems and need immediate assistance.
  • At the Labrosse and De la Gappe park-and-ride facilities, look for the emergency telephones  if you need assistance.

Night stop after 9 p.m.

The night stop service is intended especially for passengers who are alone at night and, for safety or mobility reasons, want to get off closer to their destination or in a location that is better lit than the regular bus stop. This service is available after 9 p.m. every evening on all routes in the STO system, except routes using the Rapibus corridor.

To use the service, just ask the bus drivers, who will then stop the bus at the spot they feel is the safest between two bus stops.

Courtesy stop

Courtesy stops are offered on parts of bus routes 15, 48, 93 and 97. They allow riders to get on or off the bus at a location that has no stop.

To use the service, just ask the bus drivers. They will then stop the bus at the spot they feel is the safest.

Transit-Secure program

Help keep our public transit system safe and secure.

The STO and OC Transpo are especially concerned about keeping the system safe and efficient. Whether you are a regular or occasional rider, you are invited to take an active part by staying alert and paying attention to what is going on around you while you are using public transit services. If you notice an unusual situation or a forgotten package at your stop or on the bus, report it to the bus driver or call 819 310-2828.

Illustration d'une situation menaçante pour les usager du transport en commun.


This safety program was subsidized by Transport Canada.

Crime Stoppers

Did you see someone vandalize a bus, bus shelter or STO property?

Contact Crime Stoppers at 613 233-8477. Your statement will remain completely confidential and no identification is required.

It is also important to notify the STO so that the damage can be repaired.

Vandalism destroys public property and is not a trivial matter. Vandalism is a crime. It is therefore important to be alert for it. The public transit system belongs to all citizens. Let's be aware and work together to keep it clean and safe!


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.