Customer Relations
Would you like more information about the Société de transport de l'Outaouais (STO)? Our customer relations employees will be happy to answer your questions about:
- Routes and schedules;
- Fares;
- Lost and found items;
- Comments;
- General information;
- And much more!
By telephone
819 770-3242
For the Bell Relay Service, call
1 800 855-0511.
In person
COVID-19:
- Wearing a face covering is mandatory in order to access our service points.
- As a result of the curfew, the Galeries Aylmer and Village Cartier Points of Service hours will be changed, but those of the Cité and STO (111 rue Jean-Proulx) will remain unchanged. Please check the changes.
The Service Point can be accessed through the main door on the east side of the building.
By mail
Customer Relations
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
Contact the Paratransit Service
By telephone
819 773-2222
For the Bell Relay Service, call
1 800 855-0511.
Outside business hours, select one of the following options offered by the telephone answering system:
- “1” if your scheduled transportation is by minibus;
- “2” if your scheduled transportation is by taxi;
- “3” if you wish to cancel your transportation for the next morning;
- “4” if your transportation is 15 to 30 minutes late.
In person
The Service Point can be accessed through the main door on the east side of the building.
By mail
Customer Relations - Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
Submit a comment
Would you like to submit a comment about paratransit service?
It must be submitted to Customer Relations.
You can also send your comments even faster through My Profile, if you have subscribed to this service.
Access to Information
The STO is a public body governed by An Act respecting access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). The public therefore has access to STO documents in accordance with the rules set out in this Act. Apart from information of a personal nature, which is also protected by this Act, the majority of STO documents are of a public nature. The documents are therefore accessible to those who ask to see them.
Submit a request
By postal mail
Mr. Richard Vézina
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
