Customer Relations
Would you like more information about the Société de transport de l'Outaouais (STO)? Our customer relations employees will be happy to answer your questions about:
- Routes and schedules;
- Fares;
- Lost and found items;
- Comments;
- General information;
- And much more!
By telephone
819 770-3242
For the Bell Relay Service, call
1 800 855-0511.
In person
STO Service Point
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
Business hours
Monday to Friday | 8:30 a.m. to |
|---|---|
Saturday | 10:30 a.m. to 5 p.m. |
Exception during the Holiday season
December 25 and January 1st | 11:00 a.m. to 6:00 p.m. |
December 26 | 8:00 a.m. to 8:00 p.m. |
Lost and found only
Monday to Friday | 8:30 a.m. to 8 p.m. |
|---|---|
Saturday | 10:30 a.m. to |
Sunday | 10:00 a.m to 7:30 p.m. |
The Service Point can be accessed through the main door on the east side of the building.
Lost items on STO vehicles
It can take approximately 48 hours from the time that an item is found on a bus until it reaches Customer Relations.
To claim a lost item:
For seasonal items (gloves, mittens, hats scarves, umbrellas, etc.) please stop by our offices at 111 Jean-Proulx to check whether your item has been found. “Self-help” bins are set up at the entrance of the Point of Service. Given the sheer volume of items lost and found, no information is provided over the phone. Items are kept for 21 days, and are then handed over to a charitable organization.
For all other items, please contact Client Relations at 819-770-3242 after 11 a.m. If your item was found, you will be given a claim number which you will be required to provide when claiming your item. If it was not found that day, you can contact us again later. Items are kept for approximately two months, and are then handed over to a charitable organization.
Given the large number of lunch boxes found on buses and not claimed, we have to discard their contents. This is a matter of hygiene and cleanliness. Thank you for your understanding!
Lost and found only
Monday to Friday | 8:30 a.m. to 8 p.m. |
|---|---|
Saturday | 10:30 a.m. to |
Sunday | 10:00 a.m to 7:30 p.m. |
Exception during the Holiday season
December 25 and January 1st | 11:00 a.m. to 6:00 p.m. |
December 26 | 8:00 a.m. to 8:00 p.m. |
By mail
Customer Relations
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
Contact the Paratransit Service
By telephone
819 773-2222
For the Bell Relay Service, call
1 800 855-0511.
Outside business hours, select one of the following options offered by the telephone answering system:
- “1” if your scheduled transportation is by minibus;
- “2” if your scheduled transportation is by taxi;
- “3” if you wish to cancel your transportation for the next morning;
- “4” if your transportation is 15 to 30 minutes late.
In person
The Service Point can be accessed through the main door on the east side of the building.
By mail
Customer Relations - Paratransit Service
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
Submit a comment
Would you like to submit a comment about paratransit service?
It must be submitted to Customer Relations.
You can also send your comments even faster through My Profile, if you have subscribed to this service.
Access to Information
The STO is a public body governed by An Act respecting access to documents held by public bodies and the Protection of personal information (R.S.Q., c. A-2.1). The public therefore has access to STO documents in accordance with the rules set out in this Act. Apart from information of a personal nature, which is also protected by this Act, the majority of STO documents are of a public nature. The documents are therefore accessible to those who ask to see them.
Submit a request
By postal mail
Richard Vézina
Société de transport de l'Outaouais
111 Jean-Proulx Street
Gatineau (Quebec) J8Z 1T4
Canada
