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Service Points

At the Société de transport de l'Outaouais (STO) service points, you can:

  • Get your Multi pass (arrive at least 30 minutes before closing and have a photo ID in hand);
  • Purchase or recharge your pass and E-Wallet on your Multi card;
  • Lost or stolen card? Stop by a service point with a piece of ID for a replacement. There will be a $10 charge. The content of your old card will be transferred to the new one;
  • Your card doesn't work? Stop by a service point to have it checked. There may be a $10 charge, depending on the situation;
  • Buy bus tickets;
  • Buy gift cards;
  • Get information about our services, fares and promotions.
  • Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).

Hull sector


111 Jean-Proulx
Gatineau, Québec J8Z 1T4

The Service Point can be accessed through the main door on the east side of the building.

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.


10:30 a.m. to 5 p.m.

Canevas Service Point - (Formerly called Village Cartier)

425, St-Joseph - at the entrance of the IGA
Gatineau, Quebec J8Y 3Z8

Business hours Canevas

Monday to Wednesday

3 p.m. to 6 p.m.

Thurday and Friday

Noon to 6 p.m.


11 a.m. to 17 p.m.

Opened first and last days of each month. See the 2023 calendar.

Aylmer sector

Galeries Aylmer

181 Principale
Gatineau, Quebec J9H 6A6

Business hours Les Galeries Aylmer


12:30 p.m. to 7 p.m.


10:30 a.m. to 5 p.m.

Opened first and last days of each month. See the 2023 calendar.

Gatineau sector

De la Cité Station - Open

459 de la Cité
Gatineau, Québec J8T 0C8

Business hours (Subject to change)
(Sunday closed between noon and 1 p.m.)

Monday to Wednesday

7:30 a.m. to 6 p.m.

and Friday

7:30 to 8 p.m.

Saturday and Sunday

10 a.m. to 5:30 p.m.

Recharging Sites and Ticket Retail Outlets

The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets.

There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.