Service Points
At the Société de transport de l'Outaouais (STO) service points, you can:
- Get your Multi pass (arrive at least 30 minutes before closing and have a photo ID in hand);
- Purchase or recharge your pass and E-Wallet on your Multi card;
- Lost or stolen card? Stop by a service point with a piece of ID for a replacement. There will be a $10 charge. The content of your old card will be transferred to the new one;
- Your card doesn't work? Stop by a service point to have it checked. There may be a $10 charge, depending on the situation;
- Buy bus tickets;
- Buy gift cards;
- Get information about our services, fares and promotions.
- Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).
Saturdays and Sundays in July and August, your fare is only $2 per trip when you use your E-wallet on your Multi card.
- Paratransit customers can take advantage of the fare reduction even when they pay cash given that their vehicles don't have readers.
- STO on demand customers have to mention or enter the promotional codes when they book their ride.
Reload or buy your E-wallet:
Reload it online right now (personalized Multi), or reload or buy one at any of the 4 STO service points below (either personalized or non-personalized Multi).
Hull sector
STO
111 Jean-Proulx
Gatineau, Québec J8Z 1T4
Canada
The Service Point can be accessed through the main door on the east side of the building.
Business hours
Monday to Friday | 8:30 a.m. to 5:30 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
June 24 closed | |
Service Point - Village Cartier
425, St-Joseph
Gatineau, Quebec J8Y 3Z8
Canada
Business hours Village Cartier
Monday to Wednesday | 3 p.m. to 6 p.m. |
Thurday and Friday | Noon to 6 p.m. |
Saturday | 11 a.m. to 17 p.m. |
Opened first and last days of each month. See the 2022 calendar | |
Aylmer sector
Galeries Aylmer
181 Principale
Gatineau, Quebec J9H 6A6
Canada
Business hours Les Galeries Aylmer
Friday | 12:30 p.m. to 7 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
Opened first and last days of each month. See the 2022 calendar | |
Gatineau sector
De la Cité Station - Open
459 de la Cité
Gatineau, Québec J8T 0C8
Canada
Business hours (Subject to change)
(Sunday closed between noon and 1 p.m.)
Monday to Wednesday | 7:30 a.m. to 6 p.m. |
Thursday | 7:30 to 8 p.m. |
Saturday and Sunday | 10 a.m. to 5:30 p.m. |
Recharging Sites and Ticket Retail Outlets
The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets.
There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.
