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Service Points

At the Société de transport de l'Outaouais (STO) service points, you can:

  • Get your Multi pass (arrive at least 30 minutes before closing);
  • Purchase, load or recharge your pass and E-Wallet on your Multi card;
  • Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
  • Buy bus tickets or the Passe-temps pass;
  • Buy gift cards;
  • Get information about our services, fares and promotions.
  • Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).

Payment methods

Only cash or debit payments are accepted.


Aylmer sector

Galeries Aylmer 
181 Principale Street
Gatineau (Quebec) J9H 6A6

Business hours


2:30 p.m. to 9 p.m.


10:30 a.m. to 5 p.m.

Also opened last day of each month.

Gatineau sector

De la Cité Station
459 de la Cité Boulevard
Gatineau (Québec) J8T 0C8

Business hours (Subject to change)

Monday to Wednesday

7:30 a.m. to 6 p.m.

and Friday

7:30 to 8 p.m.

and Sunday*

10 a.m. to 5:30 p.m.

*Closed Sunday between noon to 1 p.m.

Hull sector

111 Jean-Proulx Street
Gatineau (Québec) J8Z 1T4

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.


10:30 a.m. to 5 p.m.

The Service Point can be accessed through the main door on the east side of the building.

Temporary Service Point - Village Place Cartier (Use the Nautilus Plus entrance)
425, St-Joseph boulevard
Gatineau (Quebec) J8Y 3Z8

Business hours

Monday to Wednesday

3 p.m. to 6 p.m.

Thursday and Friday

Noon to 6 p.m.


11 5 p.m.



Recharging Sites and Ticket Retail Outlets

The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.

There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.