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Service Points

At the Société de transport de l'Outaouais (STO) service points, you can:

  • Get your Multi pass (arrive at least 30 minutes before closing and have a photo ID in hand);
  • Purchase or recharge your pass and E-Wallet on your Multi card;
  • Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
  • Buy bus tickets or the Passe-temps pass;
  • Buy gift cards;
  • Get information about our services, fares and promotions.
  • Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).


  • Wearing a face covering is mandatory in order to access our service points.
  • As a result of the curfew, the Galeries Aylmer and Village Cartier Points of Service hours will be changed, but those of the Cité and STO (111 rue Jean-Proulx) will remain unchanged. Please check the changes.

To find out more about COVID-19 and public transit, as well as the measures introduced by the STO,
go to Coronavirus (COVID-19)

NEW 7-DAY pass. Available at most points of sale

Seven consecutive days of unlimited trips for only $35. One-day and three-day passes also available at all STO points of sale. See the details of these passes.

Hull sector

STO - Open

111 Jean-Proulx
Gatineau, Québec J8Z 1T4

The Service Point can be accessed through the main door on the east side of the building.

Business hours

Monday to Friday

8:30 a.m. to 5:30 p.m.


10:30 a.m. to 5 p.m.

Service Point - Village Cartier - Open

425, St-Joseph
Gatineau, Quebec J8Y 3Z8

Business hours Village Cartier

Monday to Wednesday

1:45 p.m. to 4:45 p.m.

Thurday and Friday

Noo to 6 p.m.


10:45 a.m. to 16:45 p.m.

Sunday May 2

12:15 p.m. to 4:45 p.m.

Aylmer sector

Galeries Aylmer - Open

181 Principale
Gatineau, Quebec J9H 6A6

Business hours Les Galeries Aylmer


1 p.m. to 7:30 p.m.


10:30 a.m. to 5 p.m.

Also open on the first and last days of each month. 

April 1st, 1 p.m. to 7:30 p.m.

Gatineau sector

De la Cité Station - Open

459 de la Cité
Gatineau, Québec J8T 0C8

Business hours (Subject to change)
(Sunday closed between noon and 1 p.m.)

Monday to Wednesday

7:30 a.m. to 6 p.m.

and Friday

7:30 to 8 p.m.

Saturday and Sunday

10 a.m. to 5:30 p.m.

Recharging Sites and Ticket Retail Outlets

The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.

There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.


2012 Société de transport de l'Outaouais. All rights reserved. The information and data on this site may not be used for business purposes or financial gain without authorization from the STO.