Service Points
At the Société de transport de l'Outaouais (STO) service points, you can:
- Get your Multi pass (arrive at least 30 minutes before closing);
- Purchase or recharge your pass and E-Wallet on your Multi card;
- Reactivate a lost, stolen or defective Multi pass (A $10 fee applies to replace the card and its contents. If your card had no cash value, the fee is $8);
- Buy bus tickets or the Passe-temps pass;
- Buy gift cards;
- Get information about our services, fares and promotions.
- Purchase, load or recharge a Transcollines pass and replacement of the Transcollines smart card (STO and De la Cité station only).
Payment methods
Cash, debit and credit (Visa and Mastercard) payments are accepted.
Sectors
Aylmer sector
Galeries Aylmer
181 Principale
Gatineau, Quebec J9H 6A6
Canada
Business hours
Friday | 2:30 p.m. to 9 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
Also open on the first and last days of each month. Check the complete 2019 calendar (In French only). | |
Business hours during the Holiday season
December 27 and January 2nd and 3rd | 2:30 a.m. to 9:00 p.m. |
December 28 and 31 | 10:30 a.m. to 5 p.m. |
Gatineau sector
De la Cité Station
459 de la Cité
Gatineau, Québec J8T 0C8
Canada
Business hours (Subject to change)
Monday to Wednesday | 7:30 a.m. to 6 p.m. |
Thursday | 7:30 to 8 p.m. |
Saturday | 10 a.m. to 5:30 p.m. |
*Closed Sunday between noon to 1 p.m.
Business hours during the Holiday season
December 24, 30 and 31 | 7:30 a.m. to 6:00 p.m. |
December 26, 28 and 29 | 10:00 a.m. to 5:30 p.m. |
December 25 and January 1st | Closed |
December 27 and January 2nd and 3rd | 7:30 a.m. to 8 p.m. |
Hull sector
STO
111 Jean-Proulx
Gatineau, Québec J8Z 1T4
Canada
Business hours*
Monday to Friday | 8:30 a.m. to 5:30 p.m. |
Saturday | 10:30 a.m. to 5 p.m. |
The Service Point can be accessed through the main door on the east side of the building.
Business hours during the Holiday season
December 24, 27, 30 and 31 and January 2nd and 3rd | 8:30 a.m. to 5:30 p.m. |
December 25, 29 and January 1st | Closed |
December 26 and 28 | 10:30 a.m. to 5:00 p.m. |
Service Point - Village Place Cartier (Use the Nautilus Plus entrance)
425, St-Joseph
Gatineau, Quebec J8Y 3Z8
Canada
Business hours
Monday to Wednesday | 3 p.m. to 6 p.m. |
Thursday and Friday | Noon to 6 p.m. |
Saturday | 11 a.m.to 5 p.m. |
Sunday* | close |
Some exceptions apply. Check the complete 2019 calendar | |
Business hours during the Holiday season
December 24 | 2:00 p.m. to 5:00 p.m. |
December 25, 29 and January 1st | Closed |
December 26 | 1:00 p.m. to 6:00 p.m. |
December 27,30 and January 2nd and 3rd | Noon to 6:00 p.m. |
December 28 | 11:00 a.m. to 5:00 p.m. |
December 31 | Noon to 5:00 p.m. |
Recharging Sites and Ticket Retail Outlets
The STO also offers several other retail outlets where you can recharge your pass on your smart card or buy bus tickets and the Passe-Temps.
There is probably one near to your home! See the list of Recharging sites and ticket retail outlets.
