2017 Individual Leadership Award – CUTA recognizes an STO employee
At the annual conference of the Canadian Urban Transit Association (CUTA) in early November, the Distinguished Service Award was bestowed on Renée Lafrenière, the Director of Development, Marketing and Communications Director at the STO, for her outstanding contribution as a public transit professional. Ms. Lafrenière, who has been with the STO for 33 years, received this honour for the many initiatives carried out for public transit. This award highlights, among other things, her contribution in implementing the first generation smart card and developing the fare structure to include loyalty programs, introducing satisfaction surveys, developing a new brand image and negotiating a historic agreement between the cities of Gatineau and Ottawa in anticipation of STO service in downtown Ottawa with the arrival of light rail.
The STO's U-Pass team honoured by ATUQ
An STO employee receives national recognition!
The STO's internal expertise was recently highlighted at the Association du transport urbain du Québec's (ATUQ) annual convention in Quebec City. Acknowledged for his more than 25 years of involvement and efficiency, Du Lam, a mechanic-electronic technician, was honoured with a national recognition award for his collaboration in the performance of various pioneer systems including Sagepas, ticketing with the smart card, the introduction of Wi-Fi on some buses and much more! By ensuring the smooth operation of these different electronic systems and providing carefully considered solutions, he contributed to improving the quality of services offered to riders. This recognition enhances the visibility of the STO and employees across Quebec!
Top AQTR Innovation award for online loading of the Multi smart card
The Association québécoise du transport et des routes (AQTR) presented the STO with the top award in the Innovation category in the contest Dans l'œil de l'AQTR for online loading of the Multi smart card, winning over the jury with the evolutionary nature, high customer satisfaction rate and low implementation cost of this technology.